Terms of Service

1. Agreement to Terms

By accessing or using the Your Pay Per Lead website (yourpayperlead.com) and services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our platform or services. These Terms constitute a binding agreement between you ("Client", "you") and Your Pay Per Lead ABN 53 665 524 818 ("we", "us", "our").

2. Definitions

• "Lead" means a prospective customer enquiry generated through our advertising campaigns and delivered to your nominated CRM or communication channel.
• "Qualified Lead" means a lead that meets the agreed qualification criteria for your industry vertical, including valid contact information and genuine intent to enquire.
• "Platform" means the Your Pay Per Lead website, dashboard, API integrations, and associated services.
• "Pay Per Lead" (PPL) means the pricing model where you pay a fixed fee per qualified lead delivered, with no retainer, subscription, or lock-in contract.
• "Campaign" means an advertising campaign run by us on your behalf to generate leads for a specific industry vertical.

3. Eligibility and Application

To use our platform, you must:

• Be at least 18 years of age
• Operate a legitimate Australian business with a valid ABN
• Hold all necessary licences and accreditations required for your industry (e.g., Australian Credit Licence, AFSL)
• Complete and submit our application form truthfully
• Be approved by our team at our sole discretion

We reserve the right to decline any application without providing reasons. Approval is not guaranteed and is subject to our assessment of your business suitability.

4. Pay-Per-Lead Model

4.1 How It Works

Our platform operates on a pay-per-lead basis. You are charged a fixed fee for each qualified lead delivered to you. Lead pricing varies by industry, lead type, and volume tier. Your agreed pricing will be confirmed during the onboarding process.

4.2 Lead Delivery

Leads are delivered in real-time via your nominated CRM integration, email, or webhook. We aim to deliver leads as soon as they are generated but do not guarantee specific delivery times.

4.3 No Volume Guarantees

While we endeavour to deliver a consistent volume of leads, we do not guarantee specific lead volumes. Lead availability depends on market conditions, advertising performance, and consumer demand.

4.4 Exclusivity

Unless otherwise agreed in writing, leads may be shared with up to a maximum number of recipients as determined by your campaign settings. Exclusive leads are available at a premium rate.

5. Lead Quality and Qualification

5.1 Qualification Criteria

Each lead delivered through our platform meets the following minimum criteria:

• Valid and genuine contact information (name, phone number, email)
• Expressed intent to enquire about the relevant product or service
• Located in Australia (unless otherwise specified)
• Submitted voluntarily through our advertising campaigns

5.2 Quality Assurance

We employ automated and manual verification processes to ensure lead quality. However, we cannot guarantee that every lead will result in a sale or engagement. Lead conversion depends on your sales process, response time, and service quality.

6. Pricing and Payment

6.1 Pricing

Lead prices are set per industry vertical and communicated during onboarding. We reserve the right to adjust pricing with 14 days' written notice.

6.2 Payment Terms

Payment is due within 7 days of invoice. We may require prepayment or credit top-ups depending on your account status and volume.

6.3 Late Payment

Overdue invoices may incur a late payment fee of 2% per month on the outstanding balance. We reserve the right to suspend lead delivery for accounts with overdue balances.

6.4 GST

All prices are exclusive of GST unless stated otherwise. GST will be added where applicable.

7. Refund and Dispute Policy

7.1 Invalid Lead Claims

If you believe a lead does not meet the agreed qualification criteria, you may submit a dispute within 7 business days of lead delivery. Disputes must be submitted through our platform or via email to support@yourpayperlead.com.

7.2 Eligible Refund Reasons

Refunds or credits may be issued for leads that are:

• Duplicate (same lead delivered twice within a 30-day period)
• Contain invalid or fake contact information
• Outside the agreed geographic or demographic criteria
• Test or spam submissions

7.3 Non-Refundable Leads

Refunds will not be issued for:

• Leads that do not convert to a sale (conversion is your responsibility)
• Leads where the client failed to respond within a reasonable time
• Leads disputed after the 7-business-day dispute window
• Leads where the client's contact attempts were unsuccessful due to timing (e.g., lead was busy, didn't answer)

7.4 Resolution

We will investigate all disputes within 5 business days and provide a resolution. Where a refund is approved, it will be issued as a credit to your account unless otherwise agreed.

8. Your Obligations

As a client of our platform, you agree to:

• Contact leads promptly (we recommend within 5 minutes of delivery)
• Treat all leads with professionalism and respect
• Comply with all applicable laws including the Privacy Act 1988, Spam Act 2003, and Do Not Call Register Act 2006
• Hold all necessary industry licences and accreditations
• Not resell, redistribute, or share leads with third parties without our consent
• Provide accurate and current business information
• Maintain adequate data security measures for lead data

9. Data Protection and Privacy

Both parties must comply with the Australian Privacy Act 1988 in relation to personal information shared through the platform. By receiving leads, you agree to:

• Use lead data only for the purpose for which it was provided
• Store lead data securely and restrict access to authorised personnel
• Not use lead data for unsolicited marketing beyond the initial enquiry
• Delete or de-identify lead data upon request or when no longer needed

Our full privacy practices are described in our Privacy Policy.

10. Intellectual Property

All content, branding, software, and materials on the Your Pay Per Lead platform are owned by us and protected by Australian and international copyright and intellectual property laws. You may not copy, reproduce, modify, or distribute our materials without prior written consent.

11. Acceptable Use

You agree not to:

• Use the platform for any unlawful purpose
• Attempt to reverse-engineer, decompile, or hack the platform
• Interfere with the security or functionality of the platform
• Submit false, misleading, or fraudulent information
• Use automated tools to scrape or extract data from the platform
• Engage in any activity that could damage our reputation or the platform

12. Termination

12.1 By You

You may terminate your account at any time by providing written notice. You remain responsible for any outstanding invoices at the time of termination.

12.2 By Us

We may suspend or terminate your account immediately if you:

• Breach any of these Terms
• Fail to pay invoices within the required timeframe
• Engage in fraudulent or unethical conduct
• Receive repeated complaints from leads
• Lose required industry licences or accreditations

12.3 Effect of Termination

Upon termination, your access to the platform will be revoked. You must cease using any lead data received through the platform, except where retention is required by law.

13. Limitation of Liability

To the maximum extent permitted by Australian law:

• Our total liability for any claim arising out of these Terms is limited to the amount you paid to us in the 3 months preceding the claim
• We are not liable for any indirect, incidental, special, consequential, or punitive damages
• We are not liable for loss of profits, revenue, business opportunities, or data arising from your use of the platform
• We do not guarantee that leads will result in sales, appointments, or conversions

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under Australian Consumer Law.

14. Indemnification

You agree to indemnify and hold harmless Your Pay Per Lead, its directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising from:

• Your breach of these Terms
• Your misuse of lead data
• Your breach of applicable laws or regulations
• Any complaint or claim from a lead relating to your conduct

15. Force Majeure

We are not liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, power outages, internet disruptions, government actions, pandemics, or changes to advertising platform policies (e.g., Meta, Google).

16. Modifications to Terms

We may modify these Terms at any time by posting the updated version on our website. Material changes will be communicated to active clients via email at least 14 days before they take effect. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of New South Wales, Australia. Any disputes arising under these Terms shall be submitted to the exclusive jurisdiction of the courts of New South Wales.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Contact

For any questions about these Terms of Service, please contact us:

• Email: legal@yourpayperlead.com
• Phone: +61 468 164 965
• Website: yourpayperlead.com/contact